Long Beach Utilities Issues Scam Alert

Published on October 11, 2024

LONG BEACH, CA – Today the Long Beach Utilities Department issued a scam alert to caution Long Beach utility customers of the potential impersonation of City employees.

Long Beach Utilities will never send a representative to a customers’ home to promote/sell residential water filter/treatment systems or offer to test water quality inside their home, without a scheduled appointment.

If a representative from Long Beach Utilities does visit a utility customer for a water, sewer, or gas-related service, customers may request to see the official department employee identification. Customers may also call 562-570-2390 to speak with the representative’s supervisor for additional verification. 

Long Beach Utilities performs 60,000 water quality tests annually to monitor the quality and ensure the safety of drinking water. Long Beach has a state-of-the-art groundwater treatment plant and four water quality laboratories that are certified by the California Environmental Laboratory Accreditation Program. The department conducts weekly water quality testing at 56 locations throughout the city.

If customers have questions about their water quality, they may call the Long Beach Utilities Department, Water Quality Division at 562-570-2479 or read our Annual Water Quality Report here. 

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