Install New Potable Water Service Connection

Kids drinking water

Click on the following options to apply for a potable water service request

 

Domestic (3" or smaller)

WHAT TO DO:

  1. To order your new water service, please call Utility Services at (562) 570-5991 or email ER-QualityControl-NewService@longbeach.gov.
  2. For cross connection and backflow requirements, see LB Utilities' Rules & Regulations(PDF, 868KB) and Backflow Preventer Plan Check.  
  3. For services combined with a residential fire sprinkler system, submit a copy of your sprinkler plans approved by Long Beach Fire Department (LBFD).

Long Beach City Hall Permit Center:
411 W. Ocean Blvd. 2nd Floor 
Long Beach, CA 90802

PAYMENT REQUIREMENT:

Pay your applicable fee(s) over the phone at (562) 570-5991 or pay in person at City Hall. For applicable fees, see LB Utilities' Rules & Regulations(PDF, 868KB). The installation fixed fee is based on the size of the meter being requested.

City Hall:
411 W. Ocean Blvd., 2nd Floor,
Long Beach, CA 90802

 

LEAD TIME & OTHER INFORMATION:

  • The typical processing and installation time for your service is approximately 10-12 weeks.
  • Mark the desired location of the meter and contact LB Utilities' Operations Service Center at (562) 570-2390 or (562) 570-2389 to schedule the work.
  • As applicable, your new water meter will be locked and kept off after installation until a backflow prevention device inspection and certification by LB Utilities' Meter Shop is completed. Please schedule inspection by calling LB Utilities' Operations Service Center at (562) 570-2390 or (562) 570-2389. Please allow at least 5 business days for scheduling.

For any questions related to this domestic service installation request, please contact us at:

Email: Water-ServiceCounter@lbutilities.org
Phone: (562) 570-2419

Domestic (4" and larger)

WHAT TO SUBMIT:

  1. Complete Application form through Long Beach Utilities Department's (LBUD) Development Portal, at the following link
    POTABLE WATER SERVICE REQUEST FORM
  2. A copy of your plumbing plans approved by Long Beach Development Services (LBDS) – Building and Safety
    LBDS address: 411 W. Ocean Blvd, 2nd Floor, Long Beach CA 90802
    Phone: (562) 570-6651
    • Note that your approved plans must show a backflow prevention device approved by LB Utilities' Engineering Development Service Counter. Please call (562) 570-2419 for the over-the-counter approval process.
  3. For schools, colleges, and universities, submit a copy of your fire sprinkler plans approved by the Division of State Architect.

PAYMENT REQUIREMENT:

For applicable fees, see LB Utilities' Rules & Regulations(PDF, 868KB) (Appendix A). The installation fixed fee is based on the size of the meter being requested. Prepare a check for the required amount made payable to Long Beach Utilities.

LEAD TIME & OTHER INFORMATION:

  1. The typical processing and installation time for your service is approximately 10-12 weeks.
  2. LBUD will prepare a design drawing for the proposed service installation based on the approved plumbing plans. Prior to design drawing approval, you will be required to sign off on the drawing for the shown location of the meter.
  3. Your new water meter will be locked and kept off after installation until after a backflow prevention device inspection by LBUD Meter Shop is completed. Please schedule the inspection by calling LBUD Operations Service Center at (562) 570-2389 or (562) 570-2390. Please allow at least 5 business days for scheduling.

For any questions related to this domestic service installation request, please contact us at:

Email: Water-ServiceCounter@lbutilities.org
Phone: (562) 570-2419

Fire Service (2" or smaller)

WHAT TO SUBMIT:

  1. Completed Application Form(PDF, 812KB)
  2. A copy of your fire sprinkler plans approved by Long Beach Fire Department (LBFD)
    City of Long Beach – Development Services
    Phone: (562) 570-2568
    • Note that your approved plans must show a backflow prevention device approved by Long Beach Utilities Department (LBUD) Engineering Development Service Counter. Please visit Backflow Preventer Plan Check requirements and devices.
  3. For schools, colleges, and universities, please submit a copy of the fire sprinkler plans approved by the State Fire Marshal.

Portable Water Service Request Form(PDF, 812KB)

SUBMITTAL REQUIREMENTS:

For applicable fees, see LB Utilities' Rules & Regulations(PDF, 868KB) (Appendix A). The installation fixed fee is based on the size of the meter being requested. Prepare a check for the required amount made payable to Long Beach Utilities. Payment, check or cash ONLY, shall be made in person at 1800 E Wardlow Rd or check mailed to the same address.

Submit Potable Water Service Request Form and design plan showing requested location of fire line service installation in person or via email at Water-ServiceCounter@lbutilities.org.

LEAD TIME & OTHER INFORMATION:

  1. The typical processing and installation time for your service is approximately 10-12 weeks.
  2. LBUD will prepare a design drawing for the proposed service installation based on the approved fire sprinkler plans. Prior to design drawing approval, a preconstruction meeting between you and LBUD will be scheduled. You will be required to sign off on the location of your meter at the pre-construction meeting.
  3. Once installation of the fire service is completed, backflow prevention device certification and turn on will be scheduled with LBUD Meter Shop. Allow 1-2 weeks from the request date.

For any questions related to your service installation request, please contact us at:

Email: Water-ServiceCounter@lbutilities.org
Phone: (562) 570-2419

Fire Service (4" and larger)

WHAT TO SUBMIT:

  1. Complete Application form through Long Beach Utilities Department (LBUD) Development Portal, at the following link
    POTABLE WATER SERVICE REQUEST FORM
  2. A copy of your fire sprinkler and/or fire underground plans approved by Long Beach Fire Department (LBFD)
    LBFD address: 3205 Lakewood Blvd., Long Beach, CA 90808
    Phone: (562) 570-2568
    For schools, colleges, and universities, please submit a copy of the fire sprinkler plans approved by the State Fire Marshal.
  3. Installation design drawing that includes the proposed point of connection to the City’s existing potable water system and proposed type of backflow prevention device to be reviewed and approved by the Long Beach Utilities Department. Please refer to the Fireline Sample Drawing(PDF, 381KB).
  4. Material submittal package for review and approval based on this Material Submittal Checklist(PDF, 510KB).
  5. Excavation permit issued by the Long Beach Public Works Department (LBPW). Approved copy of Item 3 above is required for the excavation permit application. Please contact LBPW for permit application requirements (e.g. contractor license ‐ Class A or C‐34, liability insurance, city business license number, fees, etc.).
    LBPW address: 411 W. Ocean Blvd, 2nd Floor, Long Beach, CA 90802
    Phone: (562) 570-6784
  6. Easement shall be granted to LB Utilities for the proposed location of the backflow prevention device. Easement process will be handled by LBPW.
  7. $10,000 deposit per Deposit Requirement below

LBPW address: 411 W. Ocean Blvd, 2nd Floor, Long Beach, CA 90802
Phone: (562) 570-6996

DEPOSIT REQUIREMENT:

Prepare an initial check for $10,000 payable to "Long Beach Utilities Department" to cover charges for plan checking, inspection, administrative work, and other field work by LBUD Operations crews as needed. Final total charges will be based on actual cost incurred. Unused amount will be refunded or additional charges will be billed to you. Final accounting will not be performed and any unused funds will not be refunded until after the As-built Drawing is submitted to and approved by LBUD.

LEAD TIME & OTHER INFORMATION

  1. Allow 3-4 weeks for review of the first plan check, and 1- 2 weeks for subsequent plan check reviews.
  2. Schedule a preconstruction meeting between your contractor and LBUD. Please schedule at least 5 business days in advance.
  3. Once all required documents are submitted and approved, a Notice to Proceed letter will be issued to your contractor for construction.
  4. Your contractor shall provide a minimum of 48-hour notice prior to start of work for inspection. Contact LBUD Inspection at (562)244-9334.
  5. After the fire service installation is completed and the As-built drawing is approved, backflow prevention device certification and device turn on can be scheduled with LBUD Meter Shop. Allow 1 – 2 weeks from the request date.

For any questions related to this fire service installation request, please contact us at:

Email: Water-ServiceCounter@lbutilities.org
Phone: (562) 570-2419

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